We value customer satisfaction and aim to provide a high-quality streaming experience. Please read our refund policy carefully before purchasing our IPTV services.
By completing a purchase, you agree to the terms outlined below.
1. 7-Day Money-Back Guarantee
We offer a 7-Day Money-Back Guarantee under specific conditions.
You may request a refund within 7 days from the date of purchase if you experience a verified technical issue that we are unable to resolve.
2. Eligibility for Refund
A refund may be approved if:
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There is a major technical problem preventing service usage.
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Our support team is unable to fix the issue.
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The request is made within 7 days of purchase.
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Proof of issue is provided if requested.
We are committed to assisting you before processing any refund.
3. Non-Refundable Situations
Refunds will NOT be granted in the following cases:
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Poor or unstable internet connection.
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Device incompatibility.
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Incorrect device setup.
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Change of mind after activation.
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Lack of technical knowledge to use the service.
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Violation of our Terms & Conditions.
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Subscription already fully used or significantly consumed.
Please ensure your device and internet connection are compatible before purchasing.
4. Refund Process
To request a refund:
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Contact our support team within 7 days of purchase.
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Provide your order details and explain the issue.
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Allow our technical team a reasonable time to troubleshoot the problem.
If approved, refunds will be processed through the original payment method.
Processing times may vary depending on the payment provider.
5. Service Activation & Delivery
All subscriptions are delivered within 5–7 minutes after successful payment confirmation.
Once login credentials are issued and confirmed to be working, the service is considered activated.
6. Chargebacks & Disputes
Initiating a chargeback or dispute without contacting our support team first may result in:
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Permanent account suspension.
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Restriction on future purchases.
We strongly encourage customers to contact us directly for quick resolution.
7. Contact Us
For refund requests or support inquiries:
WhatsApp: +44 7713 901543
We aim to respond as quickly as possible and resolve issues professionally.
